Indigenous Patient Navigator Services

Provided by Interior Health

Offers practical support to Indigenous persons utilizing Interior Health services through hospital liaison and referral processes. Serves all Aboriginal people, including First Nations status, First Nations non status, Inuit, and Métis.
Our purpose is to provide a communication linkage between the patient, family, community and health care provider, assisting the care team with health care, mental health, substance use and discharge planning.

Services provided for patients/clients: Help patients understand and access health services, provide connections to religious and spiritual services, provide advocacy and emotional support, and work as part of the multidisciplinary team to connect to services on discharge
Services are available through the hospital and/or the community. Service locations: Ashcroft, Castlegar, Cranbrook, Creston, Kamloops, Kelowna, Penticton, Vernon, Williams Lake.

Services are usually provided Monday - Friday during the day but can vary depending on the area of service. Services are provided in English and other Aboriginal languages.
No referral is required.

Location finder: https://www.interiorhealth.ca...

250-453-2211 (Ashcroft)

Ashcroft, British Columbia

Ashcroft Urgent and Primary Care Centre (UPCC)

250-392-1483 (Williams Lake)

Williams Lake, British Columbia

Williams Lake Mental Health & Substance Use

250-365-7711 (Castlegar)

Castlegar, British Columbia

Kootenay Boundary Hospital & Kootenay Boundary Liaison (Hospital & Community Based)

250-428-8734 (Creston)

Creston, British Columbia

Creston Mental Health & Substance Use

Wheelchair accessible.

250-426-5281 (Cranbrook)

Cranbrook, British Columbia

East Kootenay Regional Hospital & East Kootenay Liaison (Hospital & Community Based)

250-377-6500 (Kamloops)

Kamloops, British Columbia

Kamloops Mental Health & Substance Use

250-314-2256 (Kamloops)

Kamloops, British Columbia

Kamloops North Shore Urgent Primary Care Centre (UPCC)

250-374-5111 (Kamloops)

Kamloops, British Columbia

Royal Inland Hospital

250-862-4000 (Kelowna) ext. 5414

Kelowna, British Columbia

Kelowna General Hospital (Hospital Based)

250-492-4000 (Penticton)

Penticton, British Columbia

Penticton Regional Hospital

250-770-3696 (Penticton)

Penticton, British Columbia

Penticton Urgent and Primary Care Centre

250-545-2211 (Vernon)

Vernon, British Columbia

Vernon Jubilee Hospital (Hospital Based)

Service is available in English.

Cost: No cost

Associated Programs/Services

Also offered by Interior Health:

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Availability

Service area: Interior Health Area

Service Types Provided
Advocacy
    Ways to Access
    • Provided 1:1 in-person
    • Provided at multiple locations

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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